Return Policy

At Siloro, we offer a 15-Day No Questions Asked Money Back Policy to ensure your purchase is absolutely perfect.

If you wish to return a product, we will provide a full refund or exchange, after deducting a ₹1500 charge per product towards delivery and processing. This charge will be borne by the customer.

When 15-Day Money Back Does Not Apply

This policy is not applicable in the following cases:

  1. Products that have already been exchanged once under the 15-Day Exchange Policy
    • Exchange is allowed only once within 15 days
    • A second exchange will be treated as a Lifetime Exchange
  2. Products that are:
    • Customized
    • Engraved
    • Personalized

Return Conditions

To be eligible for a return:

  • Product must be in original packaging
  • Must be in unused and saleable condition
  • No scratches, damage, wear, or alterations
  • Tags, stickers, and certificates must be intact

If the packaging or product tag is tampered with, the return will not be accepted.

Refund Process

Once we receive your returned product:

  1. A quality check will be conducted
  2. Upon approval, refund will be processed within 10 business days

Refund Method

  • Cash on Delivery Orders → Refund to your bank account
  • Prepaid Orders → Refund to original payment method (Card / UPI / Net Banking)

How to Initiate a Return

Follow these steps:

  1. Email us at info@siloro.com within 15 days of delivery
  2. Provide your order details and request a return pickup
  3. Pack the product securely in original packaging with:
    • Original certificate
    • Invoice (original or copy)
  4. Hand over the package to our authorized logistics partner
  5. Collect a pickup acknowledgement (receipt / tracking / SMS confirmation)

Important Notes

  • Products showing wear, damage, resizing, or alteration (by any third party) will not be accepted
  • Loss of original certificate will result in an additional ₹1500 deduction
  • For EMI orders, 1% of total order value will be deducted during refund processing

Return Shipping

  • Reverse pickup will be arranged by Siloro (if store return is not possible)
  • Return shipping cost is borne by the customer
  • A deduction of ₹1000–₹1500 may apply towards logistics and processing

Policy Updates

Siloro reserves the right to modify this policy at any time. Updates will be effective immediately upon posting on the website.

Customer Support

Need help or have feedback? We’re here for you.

📧 Email: info@siloro.com
📞 Phone: +91 XXXXXXXXXX (you can replace with your number)
🕒 Timings: Monday to Saturday, 11 AM – 5 PM