Refund policy

Last Updated: October 26, 2023 (you can update this anytime)

Thank you for shopping with Siloro. We want you to have a seamless and satisfying experience. Please review our return, exchange, and refund policies below.

1. Exchange Policy

You have 15 days from the date of delivery to request an exchange in case of:

  • Damaged product
  • Defective item
  • Wrong product received
  • Missing or incomplete order

Eligibility Conditions

  • Product must be unused and unworn
  • Must include original tags and packaging
  • Must be returned in saleable condition

To initiate an exchange, contact us at:
📧 info@siloro.com

2. Return Shipping Cost

  • Customers are responsible for return shipping charges
  • Siloro is not liable for any loss or damage during return transit

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products
  • Engraved jewellery
  • Special made-to-order items

4. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • Cancellation is only valid if the order has not been processed or shipped

5. Refund Policy

  • Once we receive your returned product, it will undergo a quality inspection
  • After approval, the refund will be processed to your original payment method

Refund Timeline

  • Refunds are typically processed within 7–10 business days after approval

6. Conditions for Returns

To qualify for a return:

  • Product must be returned within 15 days of delivery
  • Must be in original packaging with all tags intact
  • Must not show any signs of use, damage, or alteration

Siloro reserves the right to reject returns that do not meet these conditions.

7. Return Process

To return a product:

  1. Email us at info@siloro.com with your order details
  2. Our team will guide you through the return process
  3. Securely pack the product in its original packaging
  4. Ship the product using a reliable courier service

⚠️ Customers are responsible for:

  • Return shipping cost
  • Safe delivery of the product back to us

8. Policy Updates

Siloro reserves the right to modify this policy at any time. Updates will be effective immediately upon posting on our website.